1.1. For the purpose of these Terms, ‘Your Personal Professor’, ‘we’ and ‘the company’ will refer to Your Personal Professor Ltd
1.2. Your Personal Professor exists as an intermediary to facilitate private tuition arrangements, and works on behalf of both the providers and recipients of this tuition.
* 1.2.1. In order to differentiate between Your Personal Professor’s clients for the purposes of these terms, and to clarify the expectations attached to each:
* 1.2.2. ‘The Tutor’ will refer to the provider of teaching, mentorship or consultation in any arrangement.
* 1.2.3. ‘The Student’ will refer to the recipient of tuition, and/or to the person or organisation responsible for payment of the Tutor’s invoices.
1.3. In engaging the services of the Tutor, the Student enters into a private agreement with a self-employed individual, which for these purposes will be referred to as ‘the Project’. A single continuous instance of tuition, of any length, whether conducted in person or by electronic means, will be referred to as ‘a session’.
1.4. We reserve the right to amend these Terms as may be required, at any time. Reasonable efforts will be made to inform both Students and Tutors of any such changes, after which time any continued use of our services will constitute acceptance of these changes.
- Acceptance of these Terms
2.1. Upon contacting Your Personal Professor to arrange tuition, the Student will be considered to have accepted these terms, in so far as they pertain to this initial enquiry, Your Personal Professor Placement Fee (7.2) and Deposit (7.3). Upon selection of the Tutor and confirmation of the Project, the Student will be considered to have accepted these terms in their entirety. Your Personal Professor undertake to make this clear by email. The Tutor may set their own terms, in discussion with the Student, prior to the commencement of tuition, or at a later stage if necessary.
2.2. Any tutor who engages Your Personal Professor’ services must abide by all of the Terms and Conditions set out here, and will be considered to be in agreement with them from the time that their profile is approved on Your Personal Professors’ database.
2.3. In accepting these Terms, it is understood that Your Personal Professor can make no guarantee as to the outcome of a Project, in respect of grades or certification from any educational institution. The quality of the Student’s academic work remains their responsibility, and the role of the Tutor will never be more than advisory.
- Unethical Practice
3.1. Your Personal Professor does not condone any practice which could be construed as plagiarism, or a violation of intellectual property rights, and will not endorse the actions of the Tutor if they are deemed to constitute an inappropriate level of involvement in a student’s work, including but not limited to the completion of any written work on the Student’s behalf.
3.2. In line with industry and quality standards, Your Personal Professor reserves the right immediately to withdraw their services from any Tutor or Student found to have engaged in such practices, or caused them to have been engaged in, or to have requested that this be done.
3.3. No party found to have acted in this way will have any protection under these terms, nor will they be eligible for any refund of payment already made.
3.4. Any arrangement made directly between Tutor and Student, without Your Personal Professors involvement, and without payment to Your Personal Professor will not be protected under these terms, and Your Personal Professor will not undertake to administer any part of such an arrangement, or to enforce any agreements relating to it. Your Personal Professor also reserves the right immediately to withdraw their services from either or both of the parties involved, either in relation to this or any other Project.
- Withdrawal of Charges for Tuition
4.1. In cases where the Student is dissatisfied with the Tutor to whom they have been introduced, according to Your Personal Professors’ ‘Not Happy? – No Charge’ policy, we will not invoice or take payment for the first hour of tuition, provided that:
* a) The project does not continue beyond one session.
* b) The Student contacts Your Personal Professoras soon as possible, and no later than one week after the session itself, explicitly to invoke this policy.
* c) The grounds for dissatisfaction are judged to be reasonable.
4.2. Your Personal Professor reserve the right to determine what constitute reasonable grounds for dissatisfaction, based on industry practice. As a guide, evidently poor preparation, lack of clarity or provision of inaccurate information are likely to constitute reasonable grounds, as this would generally be considered bad practice by other educators. However, objections to widely-practised teaching methods would not; similarly a tutor’s inability to answer questions on a topic for which they have had little or no opportunity to prepare, or of a more complex nature than originally discussed, would not be considered sufficient grounds, as no tutor could reasonably be expected to meet such expectations.
4.3. Where payment has been made in advance, successful invocation of this policy will prevent the cost of the session being deducted from total credit held by Your Personal Professor on the Student’s behalf.
4.4. This policy will not apply to independent work undertaken by the tutor before tuition begins, provided that this work and the associated charges have been agreed with the client beforehand in principle and in particular. Where such work has been undertaken, the first hour of full tuition will still be subject to this policy.
4.5. Where this policy is invoked, Your Personal Professor will undertake to identify an alternative tutor, where possible, and to arrange a new project.
4.6Continuation of tuition with the original tutor, while permissible, would be considered a withdrawal of any previous statement of dissatisfaction. As a result, the charge for the initial session would again be payable. Any such tuition must continue to be administered through Your Personal Professor.
4.7. While we expect that a Tutor with our network would respect the decision of the Student in such a case, and refrain from raising any dispute or claim for payment with them directly, Your Personal Professor cannot prevent a self-employed individual from taking such steps.
4.8. It is very much the preference of Your Personal Professor to maintain successful and productive projects were possible, and as such we strongly encourage open discussion between Tutor and Student, so that a schedule and billing structure acceptable to both can be established, to the benefit of all. We sincerely hope, however, that these conciliatory efforts will not be construed as a desire to avoid honouring the above policy.
- Charges for Tuition
5.1. The Tutor may set their own hourly rate for the Project. When multiple tutors offer different rates, these rates will be outlined to the Student, including but not limited to preparation time (see 6.1) and additional expenses (see 7.3), before the Student selects their tutor.
5.2. Minimum Payment and Payment in Advance
* 5.2.1. The minimum payment for any project arranged through Your Personal Professor is the value of the first five hours of tuition at the agreed rate, payment for which is required in advance of the first session. In general, no placement will be considered confirmed until this payment is received, although this requirement may be waived in exceptional circumstances, at Your Personal Professor discretion.
* 5.2.2. This payment will be held by Your Personal Professor on the Student’s behalf, to act as credit against their first five hours of tuition. This credit will be valid for up to six months from the date of payment, after which time any unused credit will be forfeit. The same time-limit applies to all other advanced payments handled by Your Personal Professor.
* 5.2.3. In the event that the Project is terminated before the full credit has been used, the remaining credit will not be returned, unless the Project is terminated at the instigation of the Tutor, or unless Your Personal Professor are satisfied that the Tutor is unsuitable to continue the Project. The credit will still be available to the Student, to be applied to another project, until the 6 month period has elapsed.
* 5.2.4. It is intended that this credit be used entirely with one tutor, but the Tutor may, at their discretion allow some part to be used on work with another tutor. It is still expected, however, that no single project administered by Your Personal Professor will last for less than five hours in total.
5.3. Group Projects: Where there are multiple Students in a single project, The Tutor may, in agreement with Your Personal Professor, arrange a discounted rate per Student. In the event that one or more Students does not attend a session, the charge for the session will be the the product of this discounted rate and the number of students present, or the typical, non-discounted charge for a single Student, whichever is greater.
- Preparation Charges and Work Outside Sessions
6.1. In some instances it may be appropriate for the Tutor to invoice for work undertaken outside sessions. The Tutor must obtain written agreement from the client for the work to be undertaken, and should pass this on to Your Personal Professor, in case of dispute. They should also inform the client of the time taken and the hours to be logged once this work has been completed. Your Personal Professor will not undertake to endorse an invoice for charges of this kind in the absence of prior written agreement.
- Other Charges
7.1. Placement Fee
7.1.1. To engage the services of Your Personal Professor in identifying the most suitable tutor for their requirements, and in administering the subsequent project, the Student is required to pay a fee, called the ‘Placement Fee’.
7.1.2. This fee is payable only once the Student and Tutor have been introduced, and the project has been confirmed. The fee will remain payable in the event that the Project does not continue beyond this introduction, unless the Project is terminated at the instigation of the Tutor, or unless Your Personal Professor are satisfied that the Tutor is unsuitable.
7.1.3. The value of the Placement Fee depends on the sophistication of the work required and the urgency of the request, and will be made clear by a member of Your Personal Professorteam before payment is taken.
7.1.4. Typically, the fee required for a standard enquiry is £50, while the fee for professional-level tuition, or where a tutor is required urgently (within 72 hours) is £100. Your Personal Professor reserve the right to alter these fees at any time, except where a quotation has already been made to the Student in question.
7.1.5. Where a quotation has been given for a Priority Placement Fee (i.e. it is only the urgency of the request which prevents the enquiry from being considered ‘standard’) and a suitable tutor cannot be identified within 72 hours, this fee will no longer be applicable, and instead the standard Placement Fee will apply.
7.2.1. It is Your Personal Professor policy to take part-payment of the Placement Fee in advance, as a deposit, in order to initiate the Student’s enquiry. Your Personal Professor will not undertake to approve a Student’s account on our system, to distribute details of their requirements to our Tutors, or to propose any potential Tutors, until this deposit has been taken. This stipulation may, however, be waived in exceptional circumstances, at Your Personal Professor discretion.
7.2.2. If Your Personal Professor cannot provide a tutor to meet a potential student’s requirements within 5 working days of payment (or three, in the case of a Priority Placement), this deposit will be returned, unless the enquirer wishes to extend this deadline in the hope that a tutor may be found. Beyond one week, the enquiry may be withdrawn at any time, and the deposit will be returned.
7.2.3. The deposit will not be returned in the event that the enquiry is withdrawn before the above period has elapsed, or where the introduction of a tutor has been prevented by the enquirer’s unavailability for contact.
7.3.1. Your Personal Professor will undertake to invoice on the Tutor’s behalf for expenses reasonably incurred in the completion of a project, provided that these have been agreed with the Student explicitly and in detail before the invoice is sent, either directly or through Your Personal Professor. It is strongly encouraged that all such charges are discussed and agreed upon before the start of the project, although we recognise that this is not always possible.
7.3.2. Where an expense is to be claimed repeatedly, without alteration, explicit agreement is not required on each occasion, provided that the Student has agreed to the repetition of the charge.
7.4. Late Payment Administration Fee
7.4.1. Where payment for an invoice is overdue, and resolution cannot be reached in time to prevent delay to the Tutor’s receipt of the payment owed, a Late Payment Administration Fee of £25 will be payable to the Tutor. Advanced warning of this fee will be given, and it may be waived at the Tutor’s discretion.
7.4.2. For every week beyond this point that the invoice remains unpaid, a further £10 supplementary Late Payment Fee will be levied.
8.1. Your Personal Professor administer all payment arrangements in respect of every project. We raise invoices on behalf of the Tutor, and take payment for these from the Student. We will not undertake to enforce any invoice not raised by Your Personal Professor or any charge which has not formally been invoiced for by our company.
8.2. For administrative convenience, the commission paid by the Tutor to Your Personal Professor is deducted directly from the Student’s payment, before payment is made to the Tutor. This will be clearly set out in the Payment Order associated with each payment made to the Tutor.
8.3. All invoices raised by Your Personal Professor will be payable within 10 days of dispatch. In all cases, invoices will be transmitted electronically, to the email address associated with the Student’s profile on our system.
8.4. It is the usual practice of Your Personal Professor to take payment for each invoice six days from the date of dispatch, to allow time for resolution of payment issues.
8.5. Payment Methods
8.5.1. Bank Card: The preferred method is via debit or credit card, through the system administered by the payment provider, Stripe. The Student will be required to permit the storage of the details of a debit or credit card on this system, to allow payment to be taken automatically for each future invoice, a copy of which will be sent to the client in advance of payment.
8.5.2. Acceptance of these Terms includes acceptance of automatic payments, on the basis outlined in 8.5.1
8.5.3. Bank Transfers may be accepted in advance of tuition, to be held by Your Personal Professor as credit against future invoices. The standard time-limit for usage of this credit will apply (see 5.2.2)
8.5.4. Payments in arrears may be made via Direct Debit, and will be administered by Your Personal Professor in the same manner as payment by bank card, through a payment provider chosen by Your Personal Professor.
8.5.5. Cash or Cheque: Your Personal Professor do not handle payments through cash or cheque, and strongly advises that payment is never made directly to the Tutor without written confirmation from both a Director of Your Personal Professor and the Tutor. Your Personal Professor cannot guarantee that such payments will be verified, and accepts no responsibility in the case of a dispute arising from such a payment.
8.6. Where payment is received successfully, and barring other delays, payment will be made to the Tutor one calendar fortnight from the date on which the invoice was sent. Where payment is delayed, Your Personal Professor will undertake to arrange payment on the next possible occasion on which tutor payments are scheduled to be made.
8.7. In the event that two payment requests for a single invoice, via any of the above methods, are unsuccessful, we may attempt to take payment via another method for which we have the necessary details.
8.8. Where an invoice remains unpaid for an extended period, Your Personal Professor will attempt as far as possible to enforce payment on the Tutor’s behalf, and will if necessary seek redress at Law. Any costs associated with this process (court fees, fees for warrants or court orders, etc) will be the responsibility of the Student to pay.
8.9. Your Personal Professor do not encourage tutors to take legal action themselves, in such cases, but cannot prevent this.
9.1. A minimum of 24 hours’ notice is required for cancellation or rescheduling of any session, by either party.
9.2. Where less than the required minimum notice is given by the Student, they should expect to pay for half of the cost of the planned session, plus any agreed expenses already incurred in respect of the session, for which an invoice will be raised by Your Personal Professor on the Tutor’s behalf. Ultimately any cancellation charges are at the Tutor’s discretion, and the Tutor is at liberty to set their own terms in this respect, in agreement with the Student.
9.3. Where the Tutor is at fault, this will constitute grounds for termination of the project, should the student desire it, and Your Personal Professor will undertake where possible to arrange an alternative tutor.
10.1. Where the Student fails to attend a session (if properly arranged and agreed upon beforehand) without at least two hours’ notice, they will be liable for the full value of the planned session.
10.2. Where the Tutor fails to attend a session (if properly arranged and agreed upon beforehand) without at least two hours’ notice, we would expect that they would rearrange the session at the Student’s convenience.
11.1. Your Personal Professor takes seriously its obligation at all times to represent the interests both of the Student and the Tutor in any project, and to work for the benefit of all parties. Where disputes arise, Your Personal Professor will act as an impartial intermediary, and will attempt to reach a resolution acceptable to both sides, within the parameters of these Terms. In the interest of avoiding unnecessary disputes, the following conditions apply:
11.1.1. In the event that the Student wishes to dispute the hours billed for in an invoice, Your Personal Professor will not undertake to uphold this invoice unless evidence is provided by the Tutor that these hours are correct. This must be in the form of a time-sheet which has been shown to the Student for approval, and preferably signed by them. The only other acceptable evidence is the automatic record provided by online communication software such as Skype, Zoom or BitPaper. Hours logged on Your Personal Professor system for invoicing will not in themselves constitute sufficient evidence.
11.1.2. Where the dispute relates to a specific charge, for example an expense, or a charge for work undertaken outside sessions, Your Personal Professor will not undertake to uphold the relevant invoice without evidence of the Student’s explicit acceptance of this charge. This should be in writing, and should have been obtained before the work was undertaken, or the expense incurred.
11.2. Although not obliged to do so, Your Personal Professor may choose to endorse a disputed invoice, in the absence of the evidence listed in clauses 11.1.1 and 11.1.2, but any such endorsement remains entirely discretionary.
12.1. Your Personal Professor accepts no liability for the outcome of any project we administer, or any academic judgement made upon the Student’s work by any educational institution or professional body with which they may be affiliated. Responsibility for the success or failure of their efforts rests ultimately with the Student.
12.1.1. Acceptance of these Terms constitutes an agreement to indemnify Your Personal Professor, without limit, in respect of any claims arising out of, or relating to, tuition services arranged through our agency.
12.1.2. Any offer made by Your Personal Professor in the event of dissatisfaction on the part of the student is at the discretion of the company, and does not constitute acceptance of responsibility for the outcome of the project.
12.2. In cases where payment owed to the Tutor cannot be retrieved from the Student, Your Personal Professor accepts no liability for this payment. As a self-employed contractor, the Tutor must accept the financial risk associated with private tuition and non-payment.
- Termination of Tuition
13.1. A project may be terminated at any time, by either party. We would hope that respect for the professional nature of this relationship would encourage direct discussion of any proposed termination between Tutor and Student, but Your Personal Professor will act as intermediary where requested, except where a session has been arranged within 72 hours of notice being given to Your Personal Professor, in which case direct contact is required.
13.2. Provided that this is not the case, a request for termination made to Your Personal Professor will be sufficient for the project to be considered complete. Any outstanding invoices must still be honoured, and where fewer than five hours of tuition have taken place any unused credit may be forfeit (See 5.2 Minimum Payment).
- Data Protection
- Provision of Services
15.1. Your Personal Professor reserves the right to select its clients, both tutors and students, and to withdraw its services from any client where this is judged to be appropriate.
15.1.1. We do not consider age, gender, religious belief or any other protected characteristic when selecting our clients.
15.1.2. Tutors are chosen on the basis of their ability, as demonstrated at interview, their experience, and the likelihood of demand for their services, based on Your Personal Professor experience and predictions.
15.1.3. Tutors are engaged for their particular skill and expertise, and are expected to take full responsibility for the manner in which their services are provided. Tutors will use their discretion in determining the most appropriate teaching method depending on the Student’s needs. The Tutor will not be subject to any supervision, direction, or control, or any right thereof, by either Your Personal Professor or the Student, as to the manner of performance of the agreed services.
- Code of Ethics
16.1. Your Personal Professor is a corporate member of the Tutor’s Association, and as such subscribes to the Association’s Code of Ethics, which are in line with industry and quality standards. We expect that all of our tutors abide by this code, in all their dealings with clients.
16.2. To this, we have added a number of principles, to which we expect our tutors to adhere. A tutor found in breach of any of these will no longer enjoy the protection of these terms, and will be removed as a client of Your Personal Professor:
16.2.1. Where a student is introduced to them through Your Personal Professor, no tutor will
184.108.40.206. invoice that student independently of Your Personal Professor system or take direct payment from the student for their services.
220.127.116.11. introduce that student to any other tutor, whether or not a client of Your Personal Professor’, without first informing Your Personal Professor(See 20.1)
17.1. Your Personal Professor are present tutors as self-employed individuals. It can be noted for example that each tutor is an independent contractor and not an employee.As such, the Contractor shall be responsible for all taxes, including income taxes, due on payments made under this assignment. In addition, the Contractor is not entitled to employee benefits, such as vacation pay, health or dental benefits, other employee benefits, perks, etc.
17.2. Self-employed tutors with Your Personal Professor may tutor independently of Your Personal Professor and may engage the services of other agencies. However, Tutors may not subcontract to a direct competitor of Your Personal Professor, or engage in a private agreement with a student to whom they have been introduced through Your Personal Professor (see 18.104.22.168).
- Right to Work
18.1. It is the responsibility of the Tutor to ensure that they are eligible for self-employment in the Norway if they are to offer in person tutoring.
- Tuition Arrangements and Place of Work
19.1. It is the responsibility of the Tutor to:
* a) agree upon a suitable place of work with the Student.
* b) agree upon the times, dates, frequency and length of the sessions with the Student.
* c) determine the teaching method and approach used in any session guided by experience and industry practice (See 15.1.3).
- Sub-Contracting and Substitution
20.1. As a self-employed individual the Tutor may choose to offer the Student a substitute tutor, to whom the Project would be subcontracted, for instance in the event of illness. However, Your Personal Professor reserves the right to ensure that any substitute is suitably qualified and skilled and that any previous agreements made with the Student are honoured, as far as possible. Your Personal Professor may refuse to administer a Project with a substitute tutor where reasonable concerns exist, for example where the substitution may pose a risk to: ethical academic practice; the safety of the Student; the reputation of the agency; the quality of the tuition provided; any pricing agreements previously made with the Student.
20.2. Any subcontracted work must be invoiced for by Your Personal Professor on behalf of the Tutor, i.e. the individual originally contracted for the Project (See 22.214.171.124), subject to approval from a Director of Your Personal Professor. Full liability for payment to the subcontractor lies with the Tutor.
21.1.1. In the event of an error on the part of Your Personal Professor in relation to a payment from the Student, the following terms shall apply:
126.96.36.199. Where the amount paid to the Tutor is greater than that to which they are entitled, as set out on the relevant payment order, the excess must be returned to Your Personal Professor at the earliest opportunity, by means to be agreed with the company. The Tutor will not be entitled to retain these funds.
188.8.131.52. Where the amount paid to the Tutor is less than that to which they are entitled, as set out on the relevant payment order, Your Personal Professor will make a second payment to rectify the error, as soon as possible after the fault is discovered.
184.108.40.206. Where the payment order itself is at fault, it will not be considered valid by Your Personal Professor, and any payment made in respect of this payment order will be considered to have been made in error, and will be treated accordingly, as set out above.
21.2.1. Payment for Your Personal Professor services from the Tutor is to be made in the form of commission paid per hour of teaching invoiced for. For the convenience of all parties, this commission, plus the Value-Added Tax payable on it, will be deducted by Your Personal Professor at the time that the Student’s payment is transferred to the Tutor. The amount of commission and tax deducted will be clearly outlined on the payment order sent to the Tutor in respect of this transfer.
21.3. Unpaid Invoices
21.3.1. Where the Student refuses to or cannot pay the Tutor’s invoice, and either they have not raised an objection to this invoice, or their objection has been deemed invalid by Your Personal Professor, we will act as the Tutor’s representative in discussions with the Student, and in pursuing legal action where necessary.
21.3.2. Your Personal Professor will not, however, accept responsibility for this payment if it cannot be recovered by means of negotiation or legal action. The financial risk must ultimately and in all cases rest with the Tutor.
21.3.3. Where payment cannot be recovered from the Student, Your Personal Professor commission will not be payable for the invoice in question and no payment order will be raised.
22.1. As a self-employed individual, it is the responsibility of the Tutor to pay his/hers
22.2. Educational services provided by the self-employed Tutor do not attract VAT, so this will not appear on invoices sent to the Student on the Tutor’s behalf, except in relation to charges levied by Your Personal Professor, to which VAT does apply.
22.3. Your Personal Professor commission is subject to VAT, the amount of which will clearly be set out on the payment orders sent to the Tutor.
23.4. You undertake that you shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, Clients or suppliers of Your Personal Professor with 3rd parties. You may however disclose Your Personal Professor confidential information as may be required by law, court order or any governmental or regulatory authority. You shall not use Your Personal Professor confidential information for any purpose other than to perform your obligations under this agreement.
1.1.We are committed to safeguarding the privacy of our clients and visitors to our website.
1.2.This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4. In this policy, “we”, “us” and “our” refer to Your Personal Professor, its employees and selected contractors authorised to act as data controllers on behalf of Your Personal Professor. [ For more information about us, see Section 13.]
2.1. This document was created using a template from SEQ Legal (https://seqlegal.com).
3. How we use your personal data
3.1. In this Section 3 we have set out:
a) the general categories of personal data that we may process;
b) the purposes for which we may process personal data; and
c) the legal bases of the processing.
3.2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use of our website or services. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of our website and services. The legal basis for this processing is the legitimate interest of our agency, namely the monitoring and improvement of our website and services.
3.3. We may process information needed to set up and maintain an account with our agency, in order to provide you with our services (“account data”). This account data may include your name and email address. The source of the account data is the information you provide. The account data may be processed for the purposes of, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal bases for this processing is to allow the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4. We may process information to be included in your personal client profile on our website (“profile data”). This profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, educational details and employment details. Profile data may be processed for the purposes of enabling your use of our services. The legal basis for this processing is to allow the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
3.5. We may process your personal data that are provided in the course of the use of our services (“service data”). This service data may include information about your academic performance and any factors relevant to this, your current, past or future academic institutions, your availability for tuition sessions, your preferred tuition location, and your experience or qualifications. We gather this information directly from you. Service data may be processed for the purpose of effectively providing our services. The legal basis for this processing to facilitate the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.6. We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.
3.7. We may process information contained in any enquiry you submit to us regarding our services (“enquiry data”). Enquiry data may be processed for the purposes of offering or providing relevant services to you. The legal basis for this processing is the legitimate interest of our agency, namely to respond to enquiries concerning our services and to make our services available to potential clients.
3.8. We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our services to customers. The legal basis for this processing is the legitimate interest of our agency, namely the proper management of our customer relationships.
3.9. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). Transaction data may include your contact details, details of the payment method used, including details of specific payment cards, your billing address, and the details of the transaction itself. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
3.10. We may process information that you provide to us for the purpose of subscribing to our email notifications (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications. The legal basis for this processing is the legitimate interests of our agency, namely the need to inform clients of relevant developments in relation to their use of our services, for example any charges to be levied in respect of those services.
3.11. We may process information that you provide to us for the purpose of subscribing to our email newsletters, and/or promotional information (“marketing data”). This marketing data may be processed for the purposes of sending you the relevant newsletters. The legal basis for this processing is consent.
3.12. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
3.13. We may process personal data belonging to certain ‘special categories’ as defined under the European Union’s General Data Protection Regulation. This data may include your ethnicity, religious views, and state of health, both physical and mental.][ The source of this data is you, the data subject.] This data may be processed for the purposes of more accurately and effectively providing our services, and only insofar as it is necessary to achieve those purposes. The legal basis for this processing is consent, and the essential purpose of processing is the provision of confidential advice.
3.14. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.15. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risk.
3.16. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data] where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.17. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
4.2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3. We may disclose all or any of the personal data set out in Section 3. to our data processors, Tutor Cruncher, https://tutorcruncher.com/ in order to fulfil the purposes set out in Section 3.
4.4. We may disclose enquiry data, profile data, service data or correspondence data to another or multiple clients of our agency insofar as reasonably necessary to effect an introduction between tutor and student for the purposes of arranging tuition, and to facilitate and administer that relationship, and to assist in the performance of the contract between tutor and student. The legal basis for this is the legitimate interest of our agency, namely the provision of our services.
4.5. Financial transactions relating to our website and services may be handled by our payment services providers, Stripe, https://stripe.com/gb, GoCardless, https://gocardless.com/, or Telleroo, https://www.telleroo.com/. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices on their websites, via the links above.
4.6. We may disclose your profile and service data to certain third parties, namely the other parties in any tuition arrangement administered by our agency on your behalf, or to prospective parties, for the purpose of enabling them to contact you, and to allow you to enter into and meet the obligations of a contractual relationship. Each such third party will act as a data controller in relation to the data that we supply to it, insofar as this is appropriate.
4.7. We may disclose your transaction data to our accountant(s) for the purpose of enabling them to manage our financial records. This third party will act as a data controller in relation to the data that we supply to it.
4.8. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1. Our website usage analytics provider, Google Analytics, is situated in the USA. The European Commission has made an “adequacy decision” with respect to the data protection laws of the USA. Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.2. Our preferred Social Media platform, Facebook, is situated in the USA. The European Commission has made an “adequacy decision” with respect to the data protection laws of the USA. Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.3. is situated in New Zealand. The European Commission has made an “adequacy decision” with respect to the data protection laws of New Zealand. Transfers to New Zealand will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.4. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3. We will retain your personal data as follows:
a) account data, profile data, service and customer relationship data will be retained for a minimum period of one year from the time of the receipt of this data, and for a maximum period of six years from the end of the period in which the client is in receipt of Your Personal Professor services.
6.4. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
a) the period of retention of correspondence, usage, transaction and notification data will be determined based on their likely relevance to future reviews of company processes, or legal proceedings.
b) the period of retention of publication data will be determined based on the period of time for which this data is intended to remain in publication.
c) the period of retention of enquiry data will be determined based on the likelihood of an enquiry resulting in the provision of services to the data subject.
6.5. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.1. We may update this policy from time to time by publishing a new version on our website.
7.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3. We may notify you of changes significant changes to this policy by email.
8. Your rights
8.1. In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2. Your principal rights under data protection law are:
a) the right to access;
b) the right to rectification;
c) the right to erasure;
d) the right to restrict processing;
e) the right to object to processing;
f) the right to data portability;
g) the right to complain to a supervisory authority; and
h) the right to withdraw consent.
8.3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting https://secure.tutorcruncher.com/ and logging into your personal client account.
8.4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. You may make such amendments yourself by visiting https://secure.tutorcruncher.com/ and logging into your personal client account.
8.5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10. To the extent that the legal basis for our processing of your personal data is:
a) consent; or
b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13. You may exercise any of your rights in relation to your personal data by written notice to us, specifically via email to firstname.lastname@example.org, in addition to the other methods specified in this Section 8.
9. About cookies
9.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
11. Cookies used by our service providers
12. Managing cookies
12.1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2. Blocking all cookies will have a negative impact upon the usability of many websites.
12.3. If you block cookies, you will not be able to use all the features on our website.
13. Our details
- The website yourpersonalprofessor.no and yourpersonalprofessor.org is owned and operated by Oro Invest AS
- We are registered in Norway under registration number 912 246 817and our registered office is at Pettersløkka 27, 3040 Drammen, Norway
- You can contact us:
- by post, to the postal address given above;
- using our website contact form;
- by telephone, on +47 97497604;
- by email, using email@example.com